Salesforce tech CEO says AI enabled him to cut 4,000 jobs | AI News Digest
Salesforce CEO Marc Benioff announced that the integration of artificial intelligence has allowed the company to reduce its workforce by 4,000 jobs. During an interview, he explained that AI agents have enabled a significant rebalancing of the customer support division, decreasing headcount from 9,000 to 5,000. Benioff described the first eight months of 2025 as some of the most exciting of his career, highlighting the efficiency gains from AI. The technology has facilitated Salesforce in reaching out to over 10,000 leads weekly, a task that was previously unmanageable due to staffing limitations. This move reflects a broader trend in the tech industry towards automation and AI-driven solutions.
