Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’ | AI News Digest
Salesforce CEO Marc Benioff announced the company has eliminated 4,000 customer service jobs as AI technology takes over these roles. He stated that with AI capable of managing over a million consumer interactions, the company requires 'less heads' to operate efficiently. This shift has resulted in a 17% reduction in support costs since early 2025. Benioff's stance marks a notable change from his earlier views that AI wouldn't lead to significant job losses. The move aligns with trends seen in other tech giants like Klarna and Microsoft, who are also embracing AI to streamline operations.
