Salesforce CEO confirms 4,000 layoffs ‘because I need less heads' with AI | AI News Digest
Salesforce CEO Marc Benioff announced the layoff of 4,000 customer support roles, attributing the decision to the efficiencies gained from artificial intelligence. During a podcast interview, he stated that the workforce has been reduced from 9,000 to 5,000 due to the implementation of AI technologies like 'Agentforce,' which has decreased the need for human support engineers. This move reflects a broader trend in the tech industry, where many companies are downsizing as they adapt to AI advancements. Experts warn that workers across various sectors must acquire new skills to remain competitive in the job market. Critics argue that such layoffs highlight a troubling focus on growth at the expense of employee welfare.
